Common questions about ordering, delivery, and refunds. Can't find what you're looking for? Reach us at[email protected]
Serial codes are delivered to the email you enter at checkout, usually within one minute of payment. In rare cases it may take up to one hour. Check your spam folder if you don't see the email.
Once a serial code has been delivered, the transaction is final and codes can't be refunded. If you believe you were charged but never received a code, contact us within 30 days.
Yes — every code is sourced directly from the official game publisher or platform and resold to you. Codes redeem on the game's own site and behave exactly like ones bought there directly.
WaffoPlay never sees your raw card details. All payment information is collected, stored and tokenized by the Waffo payment gateway — we only see the result of the charge.